For Surgeons & Practice Managers
How CPA works
for your practice
CPA integrates into your referral workflow without adding burden to your team. From the moment a patient is referred through to their post-surgical follow-up, the psychological component of their care is managed clearly, quickly, and with the clinical depth your patients deserve.
Zero cost to your practice. Same-day reports. A small, intentional referral load that guarantees genuine attention for every patient you send.
The referral pathway
Four steps.
Seamless from your end.
CPA is designed to complement your existing workflow, not add to it.
Initial screening
Your practice screens first
Your team conducts its standard pre-surgical psychological screener, such as ReadyMind or PACSS, as part of your existing patient intake process.
Patients who pass proceed to surgery as normal. Those flagged for further psychological assessment are referred to CPA. No disruption to your timeline, no change to your existing process.
Referral
Refer the patient: two ways to do it
When a patient is flagged for further assessment, your team can choose whichever referral method works best for your practice.
Assessment & report
Consultation, same-day report, patient support
Jackson conducts a comprehensive psychological assessment covering emotional readiness, motivation quality, expectations, BDD screening, personality pathology, and psychosocial risk factors relevant to your patient population.
A clear clinical report is delivered to your practice the same business day, with one of three outcomes stated plainly:
Any relevant clinical notes or recommendations are attached. The patient also receives a personalised resource covering what to expect emotionally at each stage of their journey, positioning your practice as one that invests in the whole person.
Post-surgical care & documentation
Follow-up included. Your practice protected.
Jackson schedules a post-surgical follow-up with the patient to assess wellbeing, satisfaction, and psychological adjustment after their procedure. This is included in the patient's $315 fee at no additional cost to your practice.
The follow-up creates a formal psychological record showing that care was provided at every stage of the patient's surgical journey. In the event of a complaint or legal challenge, this documentation demonstrates comprehensive duty of care and provides meaningful medico-legal protection for your practice.
Clinical depth
Beyond compliance.
Protecting your bottom line.
CPA goes beyond standard BDD screening into the full picture of what makes a patient genuinely ready for surgery and identifying patients most likely to impact your clinic's time, revenue, and reputation.
Emotional readiness
Is the patient approaching surgery from a settled, internally motivated place? Or is the decision driven by a period of instability, grief, or relationship pressure? Unstable patients become difficult post-surgical patients.
Motivation quality
Externally motivated patients: those seeking surgery to satisfy a partner, manage a relationship, or gain social approval are significantly more likely to be dissatisfied regardless of outcome quality.
Expectation realism
Perfectionistic patients with unrealistic outcome expectations are among the highest consumers of post-surgical clinic time with repeated consultations, revision requests, and formal complaints often originate here.
Specialist BDD screening
Body Dysmorphic Disorder is significantly more prevalent in cosmetic surgery populations and frequently passes standard screeners undetected. When present, surgery worsens distress and the clinical and legal consequences fall on your practice.
Character & personality pathology
Certain personality presentations are strongly associated with post-surgical complaint behaviour, revision demands, and reputational risk. Identifying these before theatre is the most effective protection available to a surgical practice.
Complaint & litigation risk
Poor social support, chronic dissatisfaction, and approval-seeking patterns are quantifiable risk factors. CPA identifies them before a patient reaches theatre creating medico-legal documentation that protects your practice from the outset.
What your practice gains
Protection.
Clarity.
Better outcomes.
CPA isn't a gatekeeping service. The goal is never to obstruct surgery. It's to ensure that when patients proceed, they do so with the psychological foundation that gives them the best possible chance of a positive experience and your practice the strongest possible medico-legal position.
The practices that partner with CPA find that the referral relationship reduces costly post-surgical disruption, protects their reputation, and adds genuine clinical depth to their care model without adding a single minute to their team's workload.
Fewer revisions, complaints & cancellations
Flagged patients receive targeted support before theatre, directly reducing the post-surgical disruptions that consume disproportionate clinic time and budget.
Same-day clinical clarity
A plain-language report: Approved, Defer, or Further Support Recommended delivered the same business day with all relevant clinical notes attached. We support the complexity of individuals ensuring upmost safety of well-being when proceeding with surgery.
Medico-legal backed documentation
Pre and post-surgical psychological records provide formal evidence of duty of care. In the event of a complaint or legal challenge, this documentation is your practice's strongest asset.
AHPRA compliance + Clinic and Financial Protection
CPA meets APS guidelines and AHPRA standards as the floor, not the ceiling. Assessments cover BDD, character pathology, and psychosocial risk factors that standard compliance tools do not reach.
No cost, no admin burden
The $315 all-inclusive fee is paid by the patient. Your practice gains a specialist referral partner without adding a line to your budget or a task to your team.
Where CPA specialises
Not all patients are the same
The psychological risk profile of a rhinoplasty patient differs meaningfully from someone presenting for breast augmentation or a hair transplant. CPA's assessments are calibrated to each population.
Primary focus
Rhinoplasty & Septoplasty
High rates of identity-based motivation and body image complexity. Deepest clinical experience and most refined assessment framework.
Primary focus
Breast Augmentation
Distinct psychosocial profile requiring assessment of self-esteem foundations, external validation patterns, and partner-influenced decision-making.
Primary focus
Hair Transplant
Grief, masculinity, and self-worth intersect in ways that require specialist assessment distinct from other cosmetic procedure populations.
Breast Reduction
Functional and psychological motivations assessed alongside realistic expectations of physical and lifestyle change.
Body Contouring
Post-weight-loss identity adjustment and body image recalibration are key factors in this population.
Facial Surgery & Other Procedures
Non-invasive procedures and other facial surgery accepted. Assessments tailored to the specific procedure and patient profile.
Take this with you
Download the
practice flyer
A two-page PDF covering everything on this page: the referral pathway, what CPA assesses, clinical outcomes, and how to get started. Designed to share internally with your surgical team or principal surgeon.
PDF · 2 pages · Print ready
CPA Surgical Practice Flyer · 2 pages
Schedule a practice consultation
Book a conversation
with Jackson
The best way to explore whether CPA is the right fit for your practice is a direct conversation. Book a short online meeting with Jackson to discuss your referral pathway, your patient population, and how CPA integrates with your existing workflow.